Teamlead Dispatch

Taken en verantwoordelijkheden

 Description

We are looking for a teamlead for the traffic department. This consists of 3 sections, including Ocean, Truck & Air Freight, featuring a team member who handles the first level of escalation for complaints and other issues, ensures the coordination of all operations, and makes decisions within the assigned authority when necessary.

• First point of contact in the absence of the supervisor;
• First escalation level within the traffic department regarding collection and delivery orders;
• Daily coordination and efficient planning of operational and administrative cooperation within traffic, as well as problem-solving;
• Planning of Air Freight and Road Freight shipments;
• Creating dealer vacation schedules and adjusting the loading plan accordingly;
• Retrieving existing invoices in CRM;
• Checking all completed documents related to customs procedures and creating manual customs shipments if necessary;
• Monitoring EWM grievances and incident tickets (Lisa);
• Reviewing and implementing optimizations for existing processes and discussing these with the supervisor.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

• Good knowledge of Dutch and English. Knowledge of French is a plus;
• Strong interpersonal skills. Accuracy with an eye for detail;
• Ability to work both independently and as part of a team;
• Liaising with customs services, loading/unloading services, and the supervisor to discuss and resolve issues and implement improvements;
• Knowledge of IATA and Hazmat, as well as good insight into cost structures and various transport modes;
• Strong negotiation skills;
• IT skills: Good knowledge of standard PC software.

Full-time permanent contract – 2nd shift (2:30 PM – 10:30 PM) – Will be part of a rotation schedule to process Saturday shipments.
Salary according to your experience + bonus, mealvouches of €9/day, transportaion compensation, insurances, extra holidays