Incident Handling Specialist

Taken en verantwoordelijkheden

 Description

• You will investigate incidents involving transport shipments for Life Science (pharmaceutical) customers. This includes gathering information from all involved parties, analyzing the data to determine where and why issues occurred, and proposing solutions to prevent future incident. Always in alignment with customer expectations and approvals.
• You will maintain regular, direct communication with customers through calls and occasional on-site meetings. Internally, you will work closely with teams such as the warehouse, customer service, sales, etc...
• Every investigation must be documented in a clear report that will be shared with the customer for review and approval.
• Some incidents may require formal Corrective & Preventive Actions (CAPA). You will oversee these actions, ensure they are carried out as agreed with the customer, and verify results through collected evidence (documentation, risk analyses, etc.).
• Over time, you may also support the QEHS Manager/Team Leader with tasks such as maintaining procedures, document control, risk assessments, and audits.
• This role offers exposure to multiple logistics domains, including Air Freight, Ocean Freight, Road Transport, warehousing, cross-dock operations, and GDP (Good Distribution Practice).

DHL Global Forwarding plays a crucial role in international trade.
They enable customers to distribute their products around the globe—whether by air, ocean, or road.

Thanks to their strong partnerships with airlines and shipping lines, they ensure that all types of goods reach their destination on time: the medicines you take, the clothes you wear, the chocolate you enjoy, the new mirror on your car, the construction crane in your street, and even vaccines. Many of these products travel across continents before arriving where they’re needed.

DHL Global Forwarding lives by four core values: Passion, Excellence, Entrepreneurship, and Team.

• You have prior administrative experience, ideally within the logistics sector.
• You have a strong quality mindset, show initiative, and work with great attention to detail.
• You possess solid analytical skills and are eager to learn.
• You are a good communicator with an excellent knowledge of English. Knowledge of Dutch is an advantage for internal communication but not mandatory. You will be part of an international team where English is the main working language.
• You are proficient in Word and Excel.

• A permanent contract with a competitive salary, attractive fringe benefits, and a generous holiday package.
• A 39-hour work week with the option for remote work after your onboarding period.
• Extensive training opportunities.
• Strong career perspectives within a large, stable company that combines professional standards with family-oriented values.