Exclusive job: IT support engineer (internal position)

Taken en verantwoordelijkheden

Join a globally renowned company with 25,000 employees worldwide, yet a human-sized team of 250 people in Belgium. Our client is a leading producer of high-quality food products—brands that most people have enjoyed at some point in their lives. With two production sites in Belgium, they combine local expertise with international innovation to deliver excellence. Their IT & Digital Services team plays a crucial role in supporting the company’s transformation, developing cutting-edge solutions in e-commerce, data management, and industrial optimization.

In this role, you will mainly contribute by delivering high-quality internal IT support to users, ensuring smooth operations and quick resolutions to technical issues. Over time, as you grow within the team, you will have the opportunity to expand your skills and take part in IT projects, contributing to the company’s broader digital transformation. If you’re looking for a role where technology meets tradition in a dynamic and people-oriented environment, this is your chance!

• Ensure optimal functioning of tools, systems, and networks with the Infrastructure team.
• Handle incidents (Level 1 & 2) and escalate complex issues as needed.
• Maintain up-to-date technical documentation.
• Support and participate in several IT projects on group level
• Ensure data integrity, backup, and access management.
• Monitor and analyze system performance.
• Manage infrastructure access rights and diagnose malfunctions.
• Coordinate with external experts for incident resolution.
• Automate, document, and streamline recurring tasks.
• Maintain an up-to-date IT inventory.
• Oversee onboarding and computer renewals for employees.

Geboden wordt

In this role, you will report directly to the CIO Benelux, a leader who started his own career as a Support Engineer and strongly believes in continuous learning. He encourages his team to develop new skills and be able to support one another, ensuring that everyone grows and gains diverse expertise.

You can expect an attractive package, including:

• A competitive gross salary, aligned with your experience and skills
• Company car (optional) with fuel card
• Meal vouchers of €8 per worked day
• A mobile phone and laptop for professional use
• A comprehensive insurance package, including dental insurance and a pension plan
• 26 days of holiday per year
• A 39.5-hour workweek, offering flexibility and work-life balance
• Access to an internal restaurant serving high-quality meals at reduced prices

Profiel kandidaat

• Bachelor's degree in computer science or equivalent experience in user support.
• Minimum 2 years of support experience, preferably in industrial IT.
• Fluency in French and English. Knowledge of Dutch is a strong plus. 
• Passionate, proactive, and eager to learn new technologies.
• Organized, patient, and results-driven in managing projects.
• Skilled in Windows, Office 365, SharePoint, and device management (PCs, smartphones).
• Knowledge of networking, scripting, and telephony is a plus.
• Excellent communicator, comfortable with internal and external stakeholders.
• Service-oriented, attentive to users, and able to explain technical issues clearly.
• Maintains confidentiality and stays up to date with technology trends.