Customer Service Airfreight

Taken en verantwoordelijkheden

Do you have a passion for logistics, enjoy variety in your work, and like dealing with time?critical and special cargo? Then we have the perfect opportunity for you — a role where no two days are ever the same!

As a Customer Service Airfreight professional, you play a crucial role in organizing and monitoring air freight shipments that require extra care — from fresh produce to live animals. You will join a specialized team where accuracy, flexibility and teamwork are key.

What will you do?

In this role, you are the logistical point of contact ensuring that sensitive goods reach their destination safely, on time and in full compliance. Your responsibilities include:

• Creating and monitoring air freight shipments in the TMS
• Coordinating shipment planning with subcontractors and internal departments
• Preparing and managing all required transport documentation
• Working closely with FAVV and customs authorities
• Ensuring correct invoicing and maintaining high data quality standards
• Communicating with customers and proactively informing them of any deviations
• Administratively following up on customs formalities in cooperation with the customs team
• Collaborating with the MAGIS team and strictly adhering to safety regulations

Geboden wordt

What we offer you:

• A varied role with plenty of room for personal and professional development
• An open, no?nonsense company culture
• An attractive benefits package, including:
  • Meal vouchers
  • Eco vouchers
  • Group and hospitalisation insurance
  • Possibility to lease an electric bicycle
  • 33 days of annual leave

Profiel kandidaat

You are someone who:

• Has initial experience in freight forwarding (preferably air freight) or is a recent graduate with a degree in Transport & Logistics
• Is open to working weekend shifts (2 weekends per month)
• Holds a valid Category B driving licence
• Is stress?resistant, detail?oriented and solution?focused
• Enjoys taking responsibility and is motivated to grow professionally