Corporate PMO | Customer Experience (CX)

Taken en verantwoordelijkheden

Our Client is a global leader in intelligent climate and energy solutions, specializing in heating, ventilation, air conditioning (HVAC), refrigeration, and fire & security technologies. The company is known for its innovation, sustainability focus, and commitment to creating comfortable, safe, and energy-efficient environments for residential, commercial, and industrial customers worldwide.Corporate PMO role within a global Customer Experience organization, supporting senior leadership through executive coordination, project management, communication, and operational support. The position requires a proactive, highly organized professional who thrives in fast-paced international environments and is comfortable working with digital tools, AI solutions, and cross-functional stakeholders.

We are looking for a proactive, highly organized, and business-oriented PMO to support senior leadership within a global Customer Experience organization.

This is a highly visible and demanding role combining Executive Assistant responsibilities with project management, vendor coordination, communication support, and operational leadership.

The ideal candidate is independent, flexible, detail-oriented, and able to anticipate needs before being asked. They thrive in fast-paced, multicultural, matrix organizations and enjoy connecting the dots across teams, projects, and leadership levels.

This function reports to the Enterprise Customer Experience Director.

Remote role (80% remote / 20% office) with flexibility for additional office presence when needed. Optional international travel opportunities.

Key Responsibilities

Executive & Project Support

• Act as strategic support to the CX leadership team.
• Represent leadership in meetings when required.
• Coordinate priorities, actions, and follow-up across multiple stakeholders and projects.
• Ensure smooth communication between C-level leadership and operational teams.

Presentations & Communication

• Create executive-level PowerPoint presentations and reports.
• Draft internal communications, updates, and leadership materials.
• Translate complex information into clear, impactful messaging.

AI & Digital Enablement

• Drive productivity through AI tools such as Copilot and other LLM-based solutions.
• Support AI adoption and innovation within the team.
• Work confidently in a Microsoft environment including Teams, SharePoint, Excel, PowerPoint, Canva, SAP, and Salesforce.

Vendor & Budget Management

• Manage relationships with key vendors and external partners.
• Oversee vendor budgets of approximately €200K–€300K per vendor.
• Coordinate contracts, invoices, renewals, and SLA follow-up.

Document & Operational Management

• Maintain structured document management across SharePoint and Teams.
• Ensure operational discipline, tracking, and governance across the organization.
• Anticipate needs and proactively prepare materials and documentation.

Geboden wordt

• High visibility and global role with exposure to C-level leadership
• Opportunity to shape transformation in a modern AI-driven environment
• International and multicultural collaboration
• Flexible remote working model
• Opportunity to travel a lot
• Opportunity to grow within a strategic and future-oriented organization
• FT permanent contract - benefits in kind

Profiel kandidaat

The Perfect Candidate

• Native or fluent English and French
• Experience in international matrix organizations.
• Strong PowerPoint and Excel skills (including pivot tables).
• Master of Microsoft Package, SAP and AI productivity tools.
• Strong organizational and multitasking skills.
• High attention to detail without being overly perfectionistic.
• Flexible, responsive, and comfortable in a demanding environment.

A background in marketing, communications, customer experience or executive support is highly valued

Personality & Mindset

• Entrepreneurial and solution-oriented
• Curious and eager to learn
• Independent and proactive
• Able to connect the dots quickly
• Professional and approachable
• Comfortable with both senior leadership and operational teams
• Motivated by transformation, innovation, and customer experience
• Adaptable in a fast-changing environment

Meer informatie

Our Client is a global leader in intelligent climate and energy solutions, specializing in heating, ventilation, air conditioning (HVAC), refrigeration, and fire & security technologies. The company is known for its innovation, sustainability focus, and commitment to creating comfortable, safe, and energy-efficient environments for residential, commercial, and industrial customers worldwide.