Customersupport

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Our client is a global leader in the healthcare and life sciences industry, dedicated to improving people's health through innovation, research and high-quality products. With a strong international presence and a collaborative culture, the company offers professionals the opportunity to contribute to meaningful work in a dynamic and forward-thinking environment.Join an international medical company and play a key role in order management and customer support. You'll process orders, maintain CRM data and ensure outstanding service. We're looking for someone with 2+ years of administrative or customer service experience, strong English skills and a proactive, detail-oriented mindset.

For an international company active in the medical sector and based in Zaventem, we are looking for a detail-oriented and customer-minded Order Management & Customer Support Officer.

In this role, you will become part of a professional and supportive team where accuracy, service and follow-up are key.

Your role

After a solid on-the-job training period, you will gradually take ownership of a broad range of administrative and customer-related tasks within the order management process.

Your responsibilities will include:

• Checking and processing customer orders through the internal CRM system
• Updating order information and ensuring that all data is correctly registered
• Responding to customer questions in a professional and service-oriented way
• Coordinating with internal teams and external partners to ensure smooth order processing
• Following up on outgoing orders, product availability and related documentation
• Keeping the CRM system up to date to guarantee full traceability of products and files
• Supporting the documentation and improvement of order management procedures
• Taking care of the necessary administrative follow-up linked to customer service and operations

Geboden wordt

You will join a well-established international company with a strong reputation in its sector. You can count on a pleasant working atmosphere, a supportive team and a role in which you will receive the necessary training and guidance.

The package includes:

• A full-time position
• A competitive salary, depending on your experience and competencies
• Extra-legal benefits including meal vouchers, eco vouchers, insurance coverage, additional holidays, free public transport and a bonus system
• The possibility to work from home 2 days per week after the training period
• A professional and stable work environment within a large international organisation

Profiel kandidaat

You are someone who enjoys working in a structured environment and who understands the importance of accuracy, clear communication and excellent service.

We are looking for someone who has:

• An excellent knowledge of English; knowledge of other European languages is a strong asset
• A bachelor’s degree or equivalent background
• Around 2 years of experience in an administrative, customer service, sales support or operations role
• A good eye for detail and the ability to stay organised, even when things get busy
• A proactive mindset and the willingness to learn
• A genuine interest in delivering high-quality customer service
• Previous experience with CRM tools or similar systems is considered a plus
• The flexibility to work full-time from the office during the training period

Meer informatie

Our client is a global leader in the healthcare and life sciences industry, dedicated to improving people's health through innovation, research and high-quality products. With a strong international presence and a collaborative culture, the company offers professionals the opportunity to contribute to meaningful work in a dynamic and forward-thinking environment.