Taken en verantwoordelijkheden

Job purpose / Main objectives

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Main tasks and Responsibilities

  • Incoming phone calls, e-mails and faxes treating and dispatching:
    • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
    • Collecting additional information.
    • Check the data for accuracy and completeness.
    • Reception & Services; provide technical support; search workshop.
    • Keep the customer and all involves updated.
    • Complaint handling (from customer to contractor; from contractor to EBTS.)
  • Ensures the monitoring and control of the agreements with the parties involved:
    • Regarding the service
    • Regarding complaint handlin, etc.
    • Regarding the service conditions and agreements
  • Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
    • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
    • Enter required information into the system.
    • Register performed operations.
    • Responsible for the internal and external monitoring of client files.

Profiel kandidaat

Knowledge and experience:

  • Communicate fluently in languages: Polish-English
  • Good knowledge of the German language
  • PC skills: office applications, outlook
  • Company-specific IT / telephony system
  • Technical knowledge (automotive, tires, ...) is an asset
  • No specific knowledge and experience required

Skills:

  • Communicate effectively by phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasking & stress resistant
  • Teamplayer

Geboden wordt

  • competitive salary
  • meal vouchers
  • 12 additional days of leave if working in the 40-hour week
  • health insurance
  • group insurance

Meer informatie

For more information, visit our website (click on our logo).
Interested?
Please reply through the button below.

Acquisition to this vacancy is not appreciated.

Synoniemen jobtitel

operator, call center, call center medewerker

Solliciteren kost slechts enkele minuten.

Hier ga je werken: EBTS Pro Assist


EBTS Pro Assist
“European Breakdown Tire and Technical Services” is our 24/7 European assistance platform. Since 1994 we have been successfully arranging breakdowns throughout Europe. With our headquarters based in Kiewit, Belgium, we are internationally supported by our branches in Moldova, Poland, France, Germany, Spain and Northern Macedonia.
In 2011, EBTS Pro Assist opened two new service platforms in Fran...

Ik wil meer weten over EBTS Pro Assist

Management Support

Fedasil
Liège  (38 km)
Logo Fedasil