Taken en verantwoordelijkheden

TASKS & RESPONSIBILITIES

JOB PURPOSE / MAIN OBJECTIVES

Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.

Weekend (=fulltime 38h): Saturday – Monday (13h Saturday, 13h Sunday & 8h Monday)

OR

Weekdays (= fulltime 40h): rotating shifts

MAIN TASKS AND RESPONSIBILITIES

  • Incoming phone calls, e-mails and faxes treating and dispatching:
    • Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
    • Collecting additional information.
    • Check the data for accuracy and completeness.
    • Reception & Services; provide technical support; search workshop.
    • Keep the customer and all involves updated.
    • Complaint handling (from customer to contractor; from contractor to EBTS)
  • Ensures the monitoring and control of the agreements with the parties involved:
    • Regarding the service
    • Regarding complaint handling, etc.
    • Regarding the service conditions and agreements
  • Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
    • Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
    • Enter required information into the system.
    • Register performed operations.
    • Responsible for the internal and external monitoring of client files.

 

Geboden wordt

* adv dagen (max. 96u/jaar) indien voltijds tewerkgesteld in een 40u week

* 2 groepsverzekeringen

* maaltijdcheques 

* internationale omgeving 

 

Profiel kandidaat

YOUR PROFILE

KNOWLEDGE AND EXPERIENCE:

  • Communicate fluently in languages : German (very well)-English (well)
  • PC skills: office applications, outlook
  • Company-specific IT / telephony system
  • Technical knowledge (automotive, tires, …) is an asset
  • No specific knowledge and experience required

SKILLS:

  • Communicate effectively by phone
  • Problem analysis and problem solving
  • Customer- and results-oriented
  • Accurate and high work standard
  • Multitasking & stress resistant
  • Teamplayer

Meer informatie

Voor meer informatie bekijk onze bedrijfspagina (klik op ons logo bovenaan de vacature).

Solliciteren?
Solliciteer direct via onderstaande button.


Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.

Synoniemen jobtitel

customer service, call center, languages, international, transport, breakdown services

Solliciteren kost slechts enkele minuten.

Hier ga je werken: EBTS Pro Assist


EBTS Pro Assist
“European Breakdown Tire and Technical Services” is our 24/7 European assistance platform. Since 1994 we have been successfully arranging breakdowns throughout Europe. With our headquarters based in Kiewit, Belgium, we are internationally supported by our branches in Moldova, Poland, France, Germany, Spain and Northern Macedonia.
In 2011, EBTS Pro Assist opened two new service platforms in France and Spain...

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