IT Service Centre Agent

Logo Thomas Cook Belgium
Thomas Cook Belgium

Taken en verantwoordelijkheden

As member of our IT Service Desk, you provide a single gateway and first point of contact into IT for all business users within Thomas Cook Group, registering and classifying incidents and undertaking an immediate effort to restore a failed IT service as quickly as possible.

  • You provide first line support to all Thomas Cook employees.
  • You troubleshoot and resolve front line issues and queries and ensure timely resolution of incidents and requests in line with agreed Service Level Agreements (SLA).
  • You ensure an exceptional level of customer service and satisfaction.
  • You work with second and third line teams as well as third parties to troubleshoot and resolve calls if necessary.
  • You escalate issues when necessary.
  • You internally promote the Service Desk in providing a one-stop service support solution.

Profiel kandidaat

  • You hold a Secondary School or Bachelor  Degree.
  • You have preferably 2 years of professional experience in a service desk environment.
  • ITIL Incident Management experience is a plus.
  • You have a proven track record of demonstrating a service oriented attitude.
  • You are analytical and thorough and work in a structured way.
  • You communicate fluently in Dutch, English, French and/or German.
  • You are flexible to work between 8:00h and 18:00h and on Saturdays.

Geboden wordt

  • an exciting challenge within our innovative and dynamic organization
  • a contract of unlimited duration
  • a competitive salary package including interesting fringe benefits
  • 20 days of annual leave + 6 Happy Days
  • attractive reductions on our own products

Meer informatie

For more information, visit our website (click on our logo).

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