French Speaking Customer Service Associate for Powertool brand

Logo Convergys International Europe BV
Convergys International Europe BV

Taken en verantwoordelijkheden

Don't miss out on this great opportunity to join the French customer service team for the No1 Powertool brand in the world. If you prioritize first class service and possess great communication skills, then we offer you training and support to succeed in your role. We provide opportunities for you to advance in your career and constantly develop your skills. 
The role:

  • Answer on enquiries via phone, email, chat and social media from end-users, customers and internal staff.
  • Assist customers with price, delivery and invoice information.
  • Processing orders on a daily basis.
  • Enter pick-up orders for repairs.
  • Processing complaints, returns and credits.
  • Support with information on products, promotions and applications.
  • Answer and follow up on customer enquiries.
  • Handle and resolve carrier escalations.
  • Achieving call quality and customer satisfaction.

Profiel kandidaat

Experience and personal skills needed:

  • Fluent Speaker in French
  • Preferred applicants with customer service experience.
  • Multitasking capabilities.
  • Good English knowledge.
  • Knowledge with power tools
  • Experience of MS Office.
  • Problem solving attitude and customer orientation.
  • Interest of power tools
  • Eagerness to learn
  • Well-organized and accurate
  • Ambition is absolutely welcome, we have possibilities for growth, all mentor and team leading positions are usually filled internally! 80% of our managers started as an agent.

Geboden wordt

What do we offer:

  • Salary indication: 1700 – 1900 euro gross based on experience
  • An exciting full time job in a dynamic international environment
  • Referral bonus system (600 euro’s per referred candidate)
  • Relocation bonus
  • Fully paid training
  • An exciting full time job in a dynamic international environment
  • 25 vacation days based on full time employment
  • 5 days a week working with Weekend off*
  • Holiday allowance
  • Pension plan
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location
  • Sports- en game activities
  • BEEP: office parties with food, drinks and dj

Meer informatie

Have we peaked your interest? Press apply on the button down below and we will get back to you as soon as possible. 

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Hier ga je werken: Convergys International Europe BV

As one of the largest global players in the contact centre industry, with over 130,000 employees worldwide, we’ve been delivering great customer experiences on behalf of well-known  brands for more than 20 years.

We offer a mix of sales, customer and technical support services across a variety of sectors, including  Telecommunications, Retail, Technology and Utilities. 

To find out more about us and what we’re about, why not...

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