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As a member of the central European team, you will be the liaison between our company and our valued customers. Your responsibilities include building and maintaining strong customer relationships and ensuring an optimal experience for our clients, both our customers and consumers.
Key Responsibilities
Primary tasks:
- Develop and deliver educational materials and after sales related content - both online and offline – with the aim to improve the customer journey
- Maintain our knowledge base and ensure proper communication throughout the full customer journey, both online and offline
- Interact with several different departments - both internal and external - such as sales offices, repair centers, IT, logistics, marketing and digital department to achieve this goal
- Perform administrative tasks to support the team on ad hoc basis
Your goals
- Develop strong relationships with all stakeholders (customers, sales offices, repair centers) through proactive communication, regular follow-ups, with the ultimate goal to understand their needs
- Assist stakeholders in maximizing the benefits of our solutions: Upon implementing new solutions, ensure a smooth implementation, and provide necessary guidance to ensure successful use of our products/services
- Monitor customer satisfaction and take proactive measures to address any concerns. Share this information with internal teams to continuously strive to exceed customer expectations
- Be a valuable resource for customers by advising them on optimizing their use of our services and identifying opportunities for growth and improvement
Geboden wordt
Samsonite is offering:
- A very challenging job with growing possibilities in the European Headquarters of an international company based in Oudenaarde.
- A permanent job with a very attractive salary package and extra-legal benefits.
Profiel kandidaat
Applicants should ideally:
- Have experience in a similar role in customer services
- Embrace new technologies that bring customer services to a next level
- Show excellent communication and presentation skills.
- Show problem-solving skills and the ability to effectively multitask.
- Be fluent in English and French. Knowledge of other languages like German is an asset
- Have a proactive and result-oriented mindset.
- Knowledge of SAP and Salesforce Service Cloud is a plus.
- Willingness to travel if required
Meer informatie
Voor meer informatie bekijk onze bedrijfspagina (klik op ons logo bovenaan de vacature).
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Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.
Synoniemen jobtitel
customer success expert service after sales
Oudenaarde
What I like about my job as a designer at Samsonite, especially for American Tourister, is that we can work on every type of project from beginning to the end. Final you can see a product on the market, which is really grateful and interesting to see.
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Hier ga je werken: Samsonite Europe Nv
Founded in 1910, Samsonite is the world’s leading luggage brand with an extensive legacy in trendsetting travel solutions. Renowned for breakthrough research, development and its commitment to innovation, Samsonite has excelled since its inception in a number of industry firsts. Samsonite offers an extensive range of travel, business, casual, kids and personal accessory products. Samsonite helps travellers journey further, with ever-lighter and s...
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