CRM / Customer Relations Application Architect

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Thomas Cook Belgium

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As an Application Architect for CRM you will work with the different Thomas Cook group solutions within the CRM space. The most important is our new platform that will be built on Microsoft Dynamics CRM. You will be part of the CRM Group Development Centre that delivers the needed expertise in all IT areas to support our Customer at the Heart strategy.

You will focus both on the technical part of the implementation (application architecture, team code quality, etc.) and the overall landscape design, sometimes taking up the role as Solution Architect within projects.

You will work closely with the development teams and product owners to make sure the applications meet the correct standards. During projects you will work closely with the Project Managers and Enterprise Architects.

  • You will own the application architecture of our Group CRM Platform (Microsoft Dynamics CRM).
  • You will define the architectural approach for new projects and business as usual in the CRM space.
  • You will work closely with enterprise, solution & other application architects and facilitate communication between them and the CRM development teams.
  • You are responsible for delivering Low Level Design documents.
  • You will assist solution architects during solution design and potentially pick up this role when needed as an extension to owning the CRM architectural landscape.
  • You will conduct research on new technologies and recommend where/when to use them. In addition to this you will help define the technical roadmap.
  • You will assist the development team in matters of code quality, maintainability, future proofing, resilience, etc. You will hold the governance for the non-functional performance of solutions and be proactive and intervene on breaches of non-functional requirements with direct analysis when needed.
  • Validate and maintain the technical service designs (logical views).

Profiel kandidaat

  • A good knowledge of Microsoft Dynamics CRM and knowing how to properly extend and customize it is a must.
  • You have experience developing software in .NET & Javascript. Experience with other languages is a plus.
  • You have experience within the CRM and/or travel industry.
  • You have experience with Microsoft Azure or similar cloud solutions.
  • You have a passion for architecture.
  • You know how to properly integrate systems.
  • You are passionate about Agile and having hands on experience with it.
  • You get irritated by bad or untested code and are able to tutor developers how to do it better if needed.
  • You have hands on experience with UML or other design methodologies.
  • You are able to translate functional requirements to simple deliverable (technical) solutions.
  • You can work both individually and in a team.
  • You have good written and verbal skills in Dutch & English.
  • You are a good communicator and can take the initiative when needed.
  • You are able and willing to work together often with people based in other countries.
  • You are flexible and willing to travel occasionally to the UK, Germany, Sweden or other European countries.
  • You have the ability to work under pressure with ‘can do’ attitude and solid sense for setting priorities.
  • You have a strong ability to solve problems and deliver technology/business solutions with an excellent breadth of thinking, able to provide pragmatic solutions that consider all relevant constraints whether technical, financial, organizational, risk, or capability based.
  • You take responsibility for your work.

Geboden wordt

  • an exciting challenge within our innovative and dynamic organization
  • a contract of unlimited duration
  • a competitive salary package including interesting fringe benefits (meal vouchers, company car, group insurance...)
  • 20 days of annual leave + 6 Happy Days
  • attractive reductions on our own products

Meer informatie

For more information, visit our website (click on our logo).

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